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Pass Guaranteed Quiz ServiceNow - Fantastic CIS-HAM - Certified Implementation Specialist - Hardware Asset Management Exam Study Guide

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Free PDF 2025 Professional ServiceNow CIS-HAM Exam Study Guide

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ServiceNow Certified Implementation Specialist - Hardware Asset Management Sample Questions (Q56-Q61):

NEW QUESTION # 56
As part of the hardware model normalization process, the Content Library automatically populates your inventory with what non-discoverable asset metadata?

A. Manufacturer price
B. Manufacturer comparables
C. Manufacturer lifecycle dates
D. Manufacturer part number

Answer: C

Explanation:
According to the Hardware Asset Management documentation, the hardware model normalization process is a process of comparing the model data in the ServiceNow platform with the data from the Content Library, which is a cloud-based service that provides normalized and enriched hardware model data.
The Content Library automatically populates your inventory with non-discoverable asset metadata, which are the data that cannot be obtained from discovery tools or manual entry, such as manufacturer name, model name, model number, and product lifecycle information1.
The product lifecycle information includes the manufacturer lifecycle dates, which are the dates when the manufacturer stops selling, supporting, or servicing a hardware product1.
The manufacturer lifecycle dates are important for hardware asset management, as they help customers plan for hardware refreshes based on end-of-life (EOL) and end-of-service (EOS) dates2.
Therefore, the correct answer is option C, manufacturer lifecycle dates, as they are the non-discoverable asset metadata that the Content Library automatically populates your inventory with as part of the hardware model normalization process. Reference:
Hardware Asset Management documentation
What is Hardware Asset Management?

NEW QUESTION # 57
Several of your models are listed as Match Not Found on the Model Management tab of the Hardware Asset dashboard. What are the potential causes of this? (Choose three.)

A. Your hardware model form contains a good model number, but a badly formatted model name
B. Normalization could not match any of the three key fields in the hardware model form with a rule in the Content Service
C. A normalization rule for the hardware model does not exist in the Content Service
D. You have opted out of the ServiceNow Content Service
E. The hardware model content has not yet been downloaded from the Content Service

Answer: B,C,E

Explanation:
Explanation
Hardware model normalization is a feature that enables users to normalize the details, such as manufacturer, product, model, and device type, of hardware and consumable models1 Hardware model normalization uses the data from the models and compares it against the data in the Hardware Model Normalization Content Service, which is a cloud-based service that provides standardized and enriched information about hardware models1 Hardware model normalization sets the normalized display name for each model record based on three attributes: Name, Manufacturer, and Model number2 The Model Management tab of the Hardware Asset dashboard shows the status of the hardware models in the Product Catalog, such as Matched, Match Not Found, or Not Normalized3 Several of your models are listed as Match Not Found on the Model Management tab of the Hardware Asset dashboard. This means that the normalization process could not find a matching rule in the Content Service for those models3 The potential causes of this are34:
The hardware model content has not yet been downloaded from the Content Service. The Content Service is updated periodically with new and updated rules for hardware models. You need to download the latest content from the Content Service to ensure that your models are normalized with the most accurate and complete information. You can download the content manually or schedule it to run automatically.
Normalization could not match any of the three key fields in the hardware model form with a rule in the Content Service. The three key fields are Name, Manufacturer, and Model number. If any of these fields are missing, incorrect, or inconsistent with the data in the Content Service, the normalization process will fail to find a matching rule. You need to review and correct the data in these fields to ensure that they match the data in the Content Service.
A normalization rule for the hardware model does not exist in the Content Service. The Content Service may not have a rule for some hardware models, especially if they are new, rare, or custom-made. In this case, you can create a custom rule for the hardware model in the Hardware Model Normalization Rules module, or submit a request to the Content Service team to add a rule for the hardware model.
References: 1: Hardware Model Normalization - ServiceNow 2: Set the normalized display name - ServiceNow 3: Model Management tab - ServiceNow 4: Troubleshoot hardware model normalization - ServiceNow

NEW QUESTION # 58
Describe the structure of a Transfer Order.

A. Transfer Order Task > Transfer Order Line
B. Transfer Order Task > Transfer Order
C. Transfer Order > Transfer Order Line > Transfer Order Task
D. Transfer Order > Transfer Order Task > Transfer Order Line

Answer: C

Explanation:
A transfer order is a record of all asset transfers that happen to and from company-owned stockrooms1. A transfer order can have one or more transfer order lines, which represent the individual assets or asset models that are being transferred2.
A transfer order line can have one or more transfer order tasks, which are the actual work items that need to be performed to complete the transfer, such as packing, shipping, receiving, and unpacking2.
The structure of a transfer order is shown in the following diagram2:
Transfer Order
|
+-- Transfer Order Line 1
| |
| +-- Transfer Order Task 1.1
| |
| +-- Transfer Order Task 1.2
|
+-- Transfer Order Line 2
|
+-- Transfer Order Task 2.1
|
+-- Transfer Order Task 2.2

NEW QUESTION # 59
What are the key steps for importing asset data? (Choose three.)

A. Consolidate data
B. Update transform map
C. Create transform map
D. Run transform map
E. Merge transform maps
F. Load data

Answer: C,D,F

Explanation:
* Create transform map: A transform map is a set of field mappings that determine how the source data in the import set table is transformed into the target data in the hardware asset table. You can create a transform map by using the Load Data UI page, or by navigating to System Import Sets > Create Transform Map. You need to specify the source table, the target table, and the field mappings between them. You can also define coalesce fields, which are used to prevent duplicate records from being created or updated. For example, you can use the asset tag or the serial number as a coalesce field.
* Load data: To load data into the import set table, you need to select a data source, such as a file, a JDBC data source, or a web service. You can use the Load Data UI page, or navigate to System Import Sets > Load Data. You need to specify the source type, the file name or the connection URL, the sheet number and the header row (if using a file), and the import set table name. You can also preview the data before loading it into the table.
* Run transform map: To run the transform map, you need to navigate to System Import Sets > Transform Maps, and select the transform map that you created. You can then click on the Run Transform button, which will execute the field mappings and transform the data from the import set table to the hardware asset table. You can also view the transformation history, the transformation statistics, and the transformation log to monitor the progress and the results of the transformation.
References:
* Importing Hardware Assets into ServiceNow, which provides a step-by-step guide on how to import hardware assets into ServiceNow using an excel spreadsheet, an import set table, and a transform map.
* Hardware Asset Inventory Management, which explains how to streamline inventory stock orders, empower employees with a robust asset catalog, monitor stock depletions, track shipments, scan assets with a mobile device, and plan asset refresh cycles.
* Getting Started with ServiceNow Hardware Asset Management, which provides general procedures and forms for performing asset lifecycle management activities in ServiceNow.

NEW QUESTION # 60
Describe the structure of a Transfer Order.

A. Transfer Order Task > Transfer Order Line
B. Transfer Order Task > Transfer Order
C. Transfer Order > Transfer Order Line > Transfer Order Task
D. Transfer Order > Transfer Order Task > Transfer Order Line

Answer: C

Explanation:
Explanation
A transfer order is a record of all asset transfers that happen to and from company-owned stockrooms1. A transfer order can have one or more transfer order lines, which represent the individual assets or asset models that are being transferred2.
A transfer order line can have one or more transfer order tasks, which are the actual work items that need to be performed to complete the transfer, such as packing, shipping, receiving, and unpacking2.
The structure of a transfer order is shown in the following diagram2:
Transfer Order
|
+-- Transfer Order Line 1
| |
| +-- Transfer Order Task 1.1
| |
| +-- Transfer Order Task 1.2
|
+-- Transfer Order Line 2
|
+-- Transfer Order Task 2.1
|
+-- Transfer Order Task 2.2
References: 3: Use a hardware asset request flow 2: Transfer assets using transfer orders 1: Introduction to Transfer Orders in ServiceNow

NEW QUESTION # 61
......

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